Meet the Faces Behind the Experience: How Ameritex Customer Service Team Drives Value

At Ameritex Machine & Fabrication, delivering high-quality custom metal parts and precision sheet metal fabrication isn’t just about cutting-edge equipment—it’s about people. Behind every switchgear enclosure, laser-cut panel, and fabricated frame, there’s a dedicated team ensuring your project is handled with care, precision, and urgency.

Ameritex customer service team is your first line of support and strategy, whether you’re a procurement manager looking for fast turnaround times or an engineer fine-tuning a complex enclosure. We recently sat down with Rachael, Joshua, and Reed—three standout team members—whose work makes a real impact on the customer journey.

How Ameritex Customer Service Team Members Enhance Your Experience

Rachel: Where Communication Meets Care

With eight years of customer service experience, Rachel joined Ameritex in 2024 with a strong background in apartment leasing. What drew her in?
The opportunity to contribute to a growing metal fabrication company known for building custom parts for industries like energy, construction, and automation.

“I make sure customers are truly listened to, so we can get it right the first time. Their vision becomes our mission.”

Rachel handles everything from walk-in questions to complex project coordination. She ensures that customer needs are clearly communicated to the estimating and engineering teams—making sure every project is positioned for success from the very beginning.

Outside of work, Rachel enjoys fitness, family time, and learning something new daily. Her enthusiasm for problem-solving and cross-team collaboration helps customers feel seen, supported, and confident in every interaction.

Joshua: Engineering Meets Estimating

Joshua brings a rare combination of technical expertise and strategic thinking. As a lead estimator and design engineer, he bridges the gap between engineering and customer service. He’s helped bring Ameritex quoting times down significantly—dropping the average from 48+ hours to just over 30 hours.

“When customers speak to me, they know their project is in expert hands from the first quote.”

Joshua helps clients navigate common fabrication challenges—like hole deformation on bends or tolerance issues—before they impact production. He uses AI tools and process automation to speed up quoting, improve design accuracy, and deliver value-driven solutions for customers in industries like oil & gas, automotive, and electrical infrastructure.

With experience across quoting, CAD design, and project management, Joshua is the go-to for customers who need precision and partnership from day one.

Reed: Frontline Follow-Through

Reed is the everyday voice of Ameritex for many customers. As a customer service coordinator, she specializes in order follow-ups, rapid responses, and turning urgent requests into delivered results.

“If a customer needs something urgently, I’ll pull all the strings to make it happen. That’s the Ameritex way.”

Whether coordinating production schedules or pushing expedited quotes through engineering, Reed keeps communication clear and consistent. She’s a key player in managing high-volume fabrication orders like generator buildings, metal racks, and custom enclosures.

Reed’s ability to empathize and act quickly transforms customer concerns into opportunities for trust. Her past experience in a corporate environment makes her appreciate the value of being heard—and that’s exactly what she brings to every customer interaction.

Why Their Work Matters to You

At Ameritex, the customer experience is built on real relationships, fast response times, and informed solutions. Whether you’re designing a race car roll cage, ordering a weather-resistant switchgear enclosure, or prototyping sheet metal parts for industrial machinery—our team is ready to guide you from concept to completion.

Our customers benefit from:

• Faster quote turnarounds
• Transparent communication
• Engineering-driven insights
• A customer-first culture that values quality and care
• You’re not just getting parts—you’re getting a partnership.

Ready to experience what sets Ameritex apart? Request a Quote Today